Sambuno Media http://www.sambuno.com Sambuno Website Development and Digital Marketing Consulting. Sat, 18 May 2013 03:43:55 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Why Prestashop is possibly the best Ecommerce Solution for Small Business http://www.sambuno.com/why-prestashop-is-possibly-the-best-ecommerce-solution-for-small-business/ http://www.sambuno.com/why-prestashop-is-possibly-the-best-ecommerce-solution-for-small-business/#comments Sat, 18 May 2013 03:43:55 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4513 Prestashop will allow you to customize your page. You can choose how different products will appear on specific pages and when the “check-out” option should be invisible. You can easily manage and personalize its attributes based on your preferences.

Easily Cross Sell Your Product

Cross-selling is considered one of the best ways to increase your profit. With Prestashop, you can easily offer different related products to your customers. This gives your buyers a choice of various options. This is a win: win situation because it is beneficial to you and for your customers.

Manage Downloadable Products Easily

If your business products are downloadable products including movies, music, pictures and software; Prestashop is the right solution for you. With Prestashop, you can effectively manage your products by placing in the product description that the link for downloads will be made available once the transaction is successfully completed.

Unlimited Options

You can organize your products easily according to different categories and group them according to different attributes. There is a wide choice as far as categories, preferences and attributes for you to choose.

Product Comparison Option

Product comparison option is very necessary especially when it comes to the customer’s decision making process. Customers can easily compare products according to different features and options. This is very helpful especially if you have a variety of choices available for a certain, product.

Easy Navigation

Navigation is one of the things you need to pay attention especially in an online business. You must provide easy navigation for your customers, allowing them to find categories, easily that catch their attention and interest. Layered navigation is what Prestashop can offer to you.

Advance Inventory Management Tool

If you are looking for efficiency then, you are looking for Prestashop. It comes with a management tool, for inventory that allows you to manage your stock more effectively. You can easily manage supplies and new orders, as well.

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Selecting a Payment Processor for your Ecommerce Store http://www.sambuno.com/selecting-a-payment-processor-for-your-ecommerce-store/ http://www.sambuno.com/selecting-a-payment-processor-for-your-ecommerce-store/#comments Wed, 15 May 2013 12:32:04 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4508 Online stores are becoming popular nowadays. In fact, based on statistics, there were an increasing number of retail stores that were established online. This sudden increase in the number of online retail stores is due to the benefits that online stores can give to their customers.

An online store can offer convenience to customers, allowing them to shop in the comfort of their homes. They can shop anytime of the day, at their own pace. Even at night, they can visit different stores. Aside from convenience, they can also save you time and the hassle of walking around just to find a single item.

However, as an e-commerce entrepreneur, you need to consider the different methods of payment processing options available for your customers. As a business owner, you need to understand that choosing the right payment partner is very crucial for your business.

The Merchant Account

For all online stores, an online payment method must be established. Nowadays, one of the widely used payment methods is PayPal. It can be considered as the easiest method of receiving payments. As long as you have a valid e-email address along with your valid credit and debit card, you can make a transaction with PayPal.  With PayPal, you are required to pay a higher transaction fee compared to the traditional merchant cost.

Setting up a merchant account is much more complicated compared to setting up a PayPal account. However, considering its long-term benefits, the merchant account will allow you to save more on the entire transaction cost. A merchant account is indeed a wise choice if you want to save a lot and maximize your profit.

E-commerce payment platforms available for online stores include Google Checkout, WorldPay, SagePay, NetBanx, and SecureTrading. They are all well-known and thus, you can pick the right vendor that works best for you.

The Gateway Payment

A payment gateway is effective when you are using a debit card or credit card payment system. It is the most efficient and effective way to process the transaction since all payments will be directed to your business’ account. Thus, external platform, such as PayPal, is no longer needed – much more efficient compared to other means and much more customer friendly.

In most cases, banks are offering separate payment gateway for their clients with merchant accounts. You can also ask assistance from your bank in setting up the payment gateway.

Integrated Payment System

It is very common today for business owners to set up an online store and a physical store to increase profit. Thus, your customers will either visit your online store or physical store. In this case, you need to make sure that you have the integrated payment system in order for your customers to be able to pay conveniently and transact either online or in a brick and mortar store. In order to have an effective integrated payment system, you need to coordinate and ask for the assistance of your bank.

Here is the summary that would help you consider and pick the best payment system that is perfect for your online, small or large, business:

•                For online and physical stores, have an integrated payment system set-up.

•                Online payments such as Paypal offers convenience but then, consider the transaction costs.

•                It is better that you set-up a Merchant Account to reduce cost and protect yourself from fraud.

When you run an online store, you must set up the best payment system that fits your business needs.  Not only will you have an efficient store process, but you will also provide convenience and security for your customer’s online shopping experience.

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7 Ways to market your products successfully using Social Media http://www.sambuno.com/7-ways-to-market-your-products-successfully-using-social-media/ http://www.sambuno.com/7-ways-to-market-your-products-successfully-using-social-media/#comments Sun, 12 May 2013 16:20:05 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4498 We are all aware of the important role that social media plays in our society today; especially in terms of helping us connect with people from around the world. Every day, we share a lot of data with different people worldwide, and this is how social networks are very useful in promoting our products and services. I am sure we have all seen the different products being advertised on these social networking sites like Facebook and Twitter.However, there are times that promoting your products on social media can be difficult. This is why there are certain things that you need to do in order to become successful in reaching your goals. There are many ways that you could leverage the power of social media to promote your e-commerce sites. Following these guidelines will increase your chances of becoming more successful with social networking site marketing.

1. Gather as Much Data as possible

One of the first things that you must do is to determine how you can share your products effectively. One way of doing that is to add “Share” buttons for Facebook on your products page. The sharing of data across the social media networks is a great opportunity to take advantage of free advertising.

We may never know where your site visitors are sharing your products – either on Facebook, Twitter or email, but you can make use of the availability of Google Analytics and other online services which allow you to track click data of users. With this, you will be able to determine where your shared traffic is going, and you can modify and improve your website so that you can cater to those services that are mostly visited on your site.

2. Create Facebook and Twitter Pages

The second step is to set up Facebook and Twitter profiles for you to market your products. These are the biggest social networks available, with millions of users who could be your clients in the near future. Millions of users are using these social networking sites every day, and that gives you more chances of being noticed as you market your products online.

3. Strategic Placement of Share Buttons

Using a very strategic placement of sharing buttons all over your website has been proven to be very effective. This is just like putting the button on the review page after a specific user has given you a review for your products. The “Thank You” page, “Sale Confirmation Email” and “Mailing List Email” templates are one of the options that you can consider. Based on your business insight, you should determine where you think it is best to place those handy Share buttons.

4. Add Videos to promote your Product

Moreover, we have seen the usefulness of videos on promoting certain products, which are used on television advertisements and other websites. This is another way of improving your sales by adding demonstrations of your products. Many other companies have done the same thing before, and this strategy significantly increased their sales. YouTube is an excellent social network that you can make use of to be able to upload your product videos. Let the millions of YouTube users know more about the products that you are advertising on your website.

5. Interact with your Customers

One of the best ways to be successful in business is to interact with your customers because simply creating Facebook pages will not be enough. You need to engage potential consumers in order to gain more followers. Setting up a Twitter account and sending out meaningful targeted tweets to your followers will help you accomplish this goal.

6. Create Exclusive Offers for your Followers

With tight competition in the market right now, there should always be a way that you can let people know why they should follow your products. Making your offers stand out and exclusively available only your followers will help you bring more traffic to your website. This will help encourage people to follow your products so that they may be able to available for the special offers that you have for them.

7. Track What People usually click on Social Media Sites

With the current technologies that we have right now, we are capable of determining which items are currently hot on social networking site. We can determine what products and services people are most interested in right now. URL shorteners are excellent click analytics because they allow you to see how many people are clicking, on that specific link shared by you, on Facebook and other Social Networking Sites.

These tips will help you get more followers, traffic to your site and possible more sales and profits. Many companies have become successful because of implementing these social marketing strategies.

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Why small business should focus on Brand Building http://www.sambuno.com/why-small-business-should-focus-on-brand-building/ http://www.sambuno.com/why-small-business-should-focus-on-brand-building/#comments Fri, 26 Apr 2013 09:25:18 +0000 Sambuno http://www.sambuno.com/?p=4471 If you ask the experts about the importance of branding, they will agree with each other; company branding is very crucial to one’s business. If you are new to the business world then, you might lack the knowledge about company branding and its importance.

So what is branding and why it is considered very important in growing your business? Branding is a technique or process where a company is creating a clear and consistent message about the company or a specific product. It is a method of developing a company image that will make you unique from any other businesses in the industry. It is a process of setting your identity, allowing people to know what your company is offering. Thus, a brand should create and imply a consistent message to the target audience.

Branding refers to the company name, logo, slogan and design. Thus, included in it are also the font, color scheme, theme, symbols and even sounds. There are many things that you need to consider when creating a company or product branding.  It is important that you remain consistent in the message you are sending to the world about your business.

Branding works well with small businesses. In fact, it is one of the important things small business entrepreneurs should focus upon starting a business. Branding should be developed as soon as you open your doors to serve your customers. Once you operate in the industry, creating a good brand should not stop. In fact, you need to be consistent with your company’s brand image.

Building Consistency

Now you already know what company branding is, but you still may be wondering how to build consistency. You need to start building consistency by the time you operate and serve your customers. On the first day of your operations, you are starting to send a message to your target audience. Everything you do and everything you have in the company will become part of your image and brand. You must always look at ways which will further develop and enhance your branding strategies.

Advertising Your Brand

Creating a good company brand is not enough. You need to advertise your brand, as well. By doing so, you are allowing your target market to see your brand. It is one of the best ways that your company can show the consumer your product or service offering. There are different ways to advertise your brand. Aside from using the pricey options, you can make use of buildings, social media and vehicle signage.

The Bottom Line

The bottom line is very simple – even small companies need to establish a good and consistent brand identity. A company name or brand is very important for both large-scale and small-scale businesses to be successful and grow. Your business can become a household name if you work at building a strong brand identity.   It can seriously affect your business’ success. From the moment you open your doors, you are creating and advertising your brand, and thus, you need to be consistent with it. In creating your company’s brand, take the time to study and research. It is even helpful if you include it in your marketing plan and strategic planning.

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Companies Jumping on Apple’s Smartwatch Bandwagon http://www.sambuno.com/companies-jumping-on-apples-smartwatch-bandwagon/ http://www.sambuno.com/companies-jumping-on-apples-smartwatch-bandwagon/#comments Thu, 18 Apr 2013 00:53:40 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4463 People tend to rely on different gadgets, like Smartphones, and what is even newer the Smartwatch.  Smartwatches may become the new “it” gadget because they are so much more than a timekeeping device. You can do more advanced functions by using new technological advancement like GPS navigation, scheduler, and some cell phone functions. Leading companies in this industry are just starting to make their own model of smartwatches and compete with each other. They just feel the need to make their own model so as not to be left out of the race. Sometime this year, Google will launch with its Google Glass. Likewise, Apple will also be launching their own version of smartwatches which they call “iWatch”. According to analysts, this is just the right time to be introduced to smartwatches.

Smartwatch revolution

When we speak of smartwatches, Pebble is one company that has already established its name on this advancement and even its own Smartwatch has a straightforward concept. They do not just serve as watches. You can even control your music playlist from a different device. Because of this, Google has made its way onto the bandwagon because smartwatches will be the next hot gadget to drive huge competition amongst the key players. Two years ago, Google also filed a patent that features an interactive user interface with dual screens according to The Financial Times. In accordance with this is the start of production of big name companies like Samsung, LG, Fossil and Impulse.

More and more companies entering the fray

This has just started to create fire in the business world, so LG felt the need to become a part of the Smartwatch craze. There are high expectations from this for sure because of the continued development of gadgets today. Surely, many people will also put so much attention and spend top dollar on this new gadget just like when consumers were first introduced to Smartphones. People have been used to different gadgets and have become so dependent on them. Even now, we can already consider them as necessities. Communication is one of the important things that we rely on. Smartphones or smartwatches can make communication even easier. Many people will try the Smartwatch and experience all of the advantages it has to offer.

Convenience from innovation

The Smartwatch innovation will give people convenience and ease in contacting people or controlling music playlist. However, there has been plenty of feedback from consumers that believe there is no need to have smartwatches because they are most likely the same as Smartphones in terms of functions. Just like Smartphones, smartwatches lets you send messages. Just like Smartphones, smartwatches can control over your music playlist. In other words, you can say that smartwatches are a replacement or an alternative to Smartphones.

Even though, there may be a lot of people who are skeptical about the functionality and usefulness of a Smartwatch, people will have many options on the market.  They just have to choose which brand they would prefer, may it be, Apple, Samsung, Google, LG, Fossil, Impulse, Pebble, Sony, or a lot more. When smartwatches hit the market, people are going to spend top dollar to get a Smartwatch with all the best features.

Having smartwatches in the future would mean a new ride for the technology.  Do you think that smartwatches will have a significant role in your future?

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How can small business benefit from big data. http://www.sambuno.com/how-can-small-business-benefit-from-big-data/ http://www.sambuno.com/how-can-small-business-benefit-from-big-data/#comments Fri, 12 Apr 2013 00:36:48 +0000 Sambuno http://www.sambuno.com/?p=4460 One emerging trend in the IT industry is data…Big Data – a collection of data sets produced by large numbers of people. Imagine city-wide populations, states, nations each one of us, you and me, are data points that move and behave in certain ways. Collecting all that data and analyzing its structure allows us to predict market and societal movements. Businesses with traditional data retention processes typically collect data from their day to day operations which is then used to develop their processes for optimum performance. The new age of data can now be harnessed for foreshight. The good news is that this type of data is not only for big companies who produce big chunks of data, SMB’s can also make use of this trend so they can compete in today’s market place.

How can small business benefit..

The question now is how can this be accomplished? Data can be a big help for SMB’s to help boost online marketing, advertising strategies, the business overall. Using tools like Google Trends, small business can see geographic interests and movement and act accordingly. Online It’s important, not only to keep track of the number of clicks, but to also have a record on where the traffic is coming from; what makes people follow through and buy once they visited the site, the time factor; time spent on a page; as well as the time spent browsing from one page to another.  All of this valuable data can help business owners learn more about their consumers and keep them engaged.

All this data is available from various sources such as Google Analytics, social media, PPC campaigns and others; making it within reach for small businesses. But the main point for analyzing data is to create conversation with a target market. This will make your customers purchase whatever you are selling at a lower cost to you.

The use of Data

The use of data can lead a small business to have a competitive edge over their competitors, providing for a real competitive advantage; the sooner a small business utilizes data, the higher the chances of them leading the race.  A small business must start with small things such as a smaller number of ads through different channels. It’s important to measure the impact. This gives small business an added advantage compared to large-scaled ones since they have the capacity to start small and slow as they test different markets throughout the process. Once data is acquired and properly analysed, SMBs can now create new platforms to test their marketing value.

To date, many small businesses have found ways to make use of data, realizing how it can be of great help in business analytics.

Even though SMBs should start out small, they can make use of technology for processing large amounts of unstructured data. With the aid of data analytics, SMBs can gain more insights about their business operations in relation to market potential, and how to make improvements.

 

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5 Things that the Movie ‘Spring Breakers’ can teach you about Business http://www.sambuno.com/5-things-that-the-movie-spring-breakers-can-teach-you-about-business/ http://www.sambuno.com/5-things-that-the-movie-spring-breakers-can-teach-you-about-business/#comments Tue, 09 Apr 2013 06:15:04 +0000 Sambuno http://www.sambuno.com/?p=4451 You may not think you can learn any valuable lessons about business from a movie like ‘Spring Breakers’, but surprisingly; there are five things this movie can teach you about business. A movie about four college coeds, clad in skimpy bikinis, who get themselves in a dangerous predicament, can teach us some key aspects about starting and growing a thriving business.

The movie ‘Spring Breakers’ is about four young ladies, who dream of fun and freedom in sunny Florida after being the only ones left in their dorms over spring break.  They have a problem though, how to fund their trip. People that want to start a new business can relate to the same problem the girls in ‘Spring Breakers’ faced. Where do you come up with the money to fund such as huge endeavor? Well, you don’t want to use the same funding source the girls used in the movie. Three of them decided to rob a diner to fund their trip. The first lesson a prospective business owner can learn from the girls in ‘Spring Breakers’ is to identify a solid funding source.  Ensure your funding source is legal, of course, and develop a plan to get the funds you need to start your new business.

The girls were very creative in coming up with a plan to fund their spring break trip. You can be just as creative when trying to come up with the funds to start a new business. Perhaps you can borrow money from friends or relatives, borrow from your 401K, create a savings plans for yourself, borrow from your zero interest credit cards, or take out a bank or credit union loan. The point is just like the girls had a dream and figured out how to make their dream a reality; you too, need to have the same level of dedication, creativity, and vision to make your dreams of owning your business a reality.

Managing obstacles in business.

The girls in the movie get into some trouble and are arrested while on spring break.  They get bailed out by a local thug named Alien, but they girls find themselves wrapped up in a very dangerous world of money and other dangers. Don’t want to give too much away, if you still haven’t seen ‘Spring Breakers’, but the girls are far from the innocence of their college lives in the dorm. Business owners can relate to what the girls went through. Sometimes as a business owner, there are obstacles that you face that have the potential of having a negative impact on your business. These obstacles can derail your business’ growth. This brings us to the second lesson that can be learned from ‘Spring Breakers’, be sure if you are getting into business with a partner that your goals and vision for the company are aligned.

The girls partnered with Alien, thinking this is the answer to all of their money and boredom problems, however, they didn’t really know their new business partner. If you are starting a business with someone, you need to take the time to discuss where you want the company to go, how you will grow your company and what your long term growth strategies will be to sustain the company. If you and your partner aren’t on the same page, this can prove fatal for the success of your business.

In the movie, one of the girls, decides to go back home soon after arriving. She doesn’t want to get caught up in a dangerous situation, so she leaves her friends and heads back to school.  After Alien as a run in with a local drug dealer, another girl decides she has had enough danger and excitement and bails on her friends.  This brings us to the third and fourth business lessons you can learn from ‘Spring Breakers’, always have an entrepreneurial spirit and teamwork is the key to success.

Gaining from Teamwork.

The girls didn’t go to their parents for money or help; they were true entrepreneurs. They worked together as a team to accomplish their goals in the beginning and were successful. When two of the girls left the group, this is when things start to unravel.  This is especially true for successful businesses. If you have a solid team, which you set realistic goals for then you are bound to have a more profitable business. This leads us into the fifth business lesson learned from ‘Spring Breakers’, set clear and realistic goals for your team. The goals that you set should support the long term goals of your business. Constant communication among your team is also very important to help grow a successful business.  Have regular meetings to share ideas and brainstorm. This can help you come up with creative ways to continue to grow your business or new markets to enter is very important.

‘Spring Breakers’ was an interesting and thought provoking movie that will appeal to young entrepreneurs. There are so many life and business lessons that are takeaways from the movie.  These lessons can help existing or new business owners, build and grow a successful, profitable and thriving business that will stand the test of time.

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4 Things Brad Pitt’s Killing them Softly teaches about business. http://www.sambuno.com/4-things-brad-pitts-killing-them-softly-teaches-about-business/ http://www.sambuno.com/4-things-brad-pitts-killing-them-softly-teaches-about-business/#comments Sat, 02 Mar 2013 18:28:17 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4397 In our 21st century its safe to say that business is a religion, profit is god, and the day-to-day grind, is the praise and worship we give to profit. Did you get that last bit there? Business has a philosophy, a model for how you should treat people, and underlying this all is the belief that a service provided should be compensated its fair value. I recently saw a showing of the movie ‘Killing them Softly’ starring Brad Pitt, James Gandolfini, Ray Liotta, and a group of other recognizable faces that reiterated the founding principles of this modern country, which is that its all business.

The movie’s synopsis follows 3 guys who rob a card game though unbeknownst to them the game is mob sponsored so the mob goes after the 3 guys. A very linear storyline, but what got me and colored this movie a better shade was the last line uttered by Brad Pitt near the movie’s end. The line goes, “In America, you’re on you own, America is not a country, it’s just a business. Now pay me.” This is a response to a mob boss (Richard Jenkins) haggling for a discount on the murderous service provided by the enforcer Brad Pitt. I revisited this movie after hearing that line to gather other morsels of wisdom and here they are.

Lessons from the movie

  1. When undertaking an endeavor with high risk and severely punitive losses if it fails which can be any business undertaking, its good be to thorough with your plans. The characters who robbed the mob protected card game did not do this and suffered punitive losses.
  2. Pick your cast well. A slip up by of the robbers after heavy drinking exposed them all to severe losses.
  3. Don’t cry WOLF! when there’s no wolf, and worst of all don’t be the guy known for crying wolf. In the movie, the character who cried wolf was killed by the wolf because no one believed him the second time.
  4. Do not backtrack on an agreement you agreed to. Brad Pitts’ last line exemplified that well enough.
  5. Watch the movie!
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Stripe, a best in class payment processor. http://www.sambuno.com/stripe-a-best-in-class-payment-processor/ http://www.sambuno.com/stripe-a-best-in-class-payment-processor/#comments Fri, 01 Mar 2013 06:44:14 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4379 I use Freshbooks to invoice and bill my clients, Basecamp to organize my projects and until recently a host of payment processors to accept payment. Though having reviewed a good number of the payment processing options on the market I’ve recently discovered one I can confidently declare as the best one on the market. It’s the Stripe payment processor. Now I’m not being compensated in anyway for writing this, though out of the ease and practicality of this software, I felt a need to share the goodness of it so to speak. This payment processor is the new kid on the block and its clean, efficient, and straightforward offering falls in line with the way online business is conducted today, like no other payment processor on the market.

Why Stripe payment processing is the best option on the market

My appreciation for this software stems from its closed loop payment management. With Stripe you don’t need a gateway or merchant account, because Stripe handles everything including storing cards, subscription, and direct payouts to your bank account. In addition, for the developer, it lets you build your own payment forms while avoiding PCI requirements because it takes care of it. PCI requirements are compliance requirements that ensure the safe handling of cardholder information at every step. The great value that I find with Stripe payment processing is the cost for all that it offers and it offers a lot. Some of the popular payment processors, such as PayPal and Authorize.net have setup costs, monthly costs, anti-fraud costs that are assessed on a monthly basis and other transaction based charges. Stripe payment processing isn’t saddled with these front-end and backend draws, instead it offers a singe cost structure, a 2.9% + 30 cents per successful charge. Read their pricing.

Simplifies online payments

As a developer who provides solutions to small businesses, Stripe payment processing is an added value item for my clients. It streamlines payment processing and simplifies the cumbersome and sometimes confusing process involved with taking payments online. It allows my clients to run their businesses without worrying about their payment processing rates or transaction costs, and as a developer provides me with the tools to integrate a best in class payment processor into my development cycle.

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Selling value to the discerning customer http://www.sambuno.com/selling-value-to-the-discerning-customer/ http://www.sambuno.com/selling-value-to-the-discerning-customer/#comments Wed, 27 Feb 2013 03:33:11 +0000 Von Chucwuemeca http://www.sambuno.com/?p=4359 F.A. Hayek, a great economist, pointed out that in a free market incomes are based not on the basis of merit, but rather on the basis of the value of services rendered. The fact that the individual may have worked hard and to his or her best does not mean that the market will reward him or her with an income reflecting some measurement of his or her industriousness. The income that the worker receives reflects what his employer, or consumers think his product or service is worth to them. So from here, I guess the question is ‘what is value’, is value a concept or is it a percept. It is a percept. It is a precept because it is absolutely subjective and based upon the eye of the beholder. What one values highly another considers trivial. But if a consensus agrees on a value, well then we have ourselves something of worth. Thus the secret to creating value is to get other people to believe that this is this, and that is that and this concept pretty much explains everything that you and I put worth in, outside of family, life, friends, youth, wisdom. Something only has value because a consensus has agreed to its value. Now as it relates to business and work, success depends on the value you can bring or convince, though convincing a value requires that some concrete steps be taken at actually producing something that others will find value in; and the steps to accomplishing that is first to know what the audience wants.

Know the customer’s values and you’ll know how to influence behavior.

So since value is a subjective notion, the question now is how can you increase the perception of value in your customer’s eyes. The answer is to understand your customer and your market i.e., target market, but first your customer. The discerning customer looking for a service or product that you provide has a certain set of values and in order to capture that market what is being offered should be line with those values. Values are put upon people from upbringing, circumstances, education, and environment and if you can paint a picture of your customer accounting for those variables, then from that understanding you can influence your customer to behave in one way, say, making the purchase now with your store credit card today instead of coming back when they have saved up the money at a later date. The better you understand the value mechanics of your target market, the more successful the endeavor to sell to them. Routinely, businesses that have grown internationally may start to present multiple conflicting values, because their customer in another part of the world has values different from their domestic market, though that’s a different topic, in writing mainly about growing business, various customer segments isn’t really an issue. Looking at a small business that just started selling guitars online via an ecommerce system what are some of the ways that they can increase their value in the customer’s eyes. Lets assume that the typical customer visiting the online store is an intermediate to fairly knowledgeable guitar player, appealing to this customer base would involve firstly tending to 6 core questions.

6 core questions to understanding your customer.

  1. Whom are my customers? Are they men or women, teenagers or adults, high disposable income or low disposable income, etc
  2. Why would my customer have a need for my offering?
  3. Where are my customer’s coming from?
  4. What offerings based from research would appeal to my customer the most?
  5. When are my customers making decisions, and when are they likely to look for me?
  6. Lastly by not least, how will my customers interact with me? Are they mobile, tech savvy, old fashioned, etc, each of these requires a different type of interaction.

When we extrapolate these questions to a pool of people, then we’ve located the target market. Having accounted for these questions, we then paint a fitting picture of the customer and from there build out models, triggers, and cues that will influence your customer to behave. (Call Now!)

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